Customer Support Tools 2026
Help desks, AI agents, live chat, knowledge bases, voice. The 31 customer support tools below cover everything from SMB shared inboxes to enterprise omnichannel platforms.
Customer Support tools reviewed by Dupple
Listed in this order: tools with a full Dupple review first, then featured tools, then A to Z. The order is not a ranking.
Aircall
Most business phone systems were designed for IT departments.
Answering Service Care
If you have ever missed a client call because you were in a meeting, on another line, or just closed for the day, you know how expensive a missed call can be.
Calilio
Pick a local, toll-free, or international number (or port your existing one).
CallHippo
Setting up a business phone system used to mean expensive hardware, long contracts, and IT headaches.
Chatbase
Chatbase is a platform for building AI agents that handle customer support, sales, and product questions.
CloudTalk
CloudTalk is a cloud-based call center platform designed for sales and support teams that need more than a basic phone system but are not ready for enterprise-grade contact center pricing.
Freshchat
Freshchat supports web chat (embeddable widget), WhatsApp, Instagram DMs, Facebook Messenger, SMS, LINE, Google Business Messages, and email.
Freshdesk
Freshdesk is the helpdesk and ticketing platform from Freshworks, built for support teams that want enterprise features without enterprise prices.
Freshworks
Freshworks is the SaaS company behind Freshdesk (customer support), Freshsales (CRM), Freshservice (ITSM), Freshchat (messaging), Freshmarketer (marketing automation), and the broader Freshworks Neo platform.
Heyy
Heyy is a no-code platform for automating customer conversations across the channels people already use to message businesses: a website live chat widget, WhatsApp, Instagram, and Facebook Messenger.
Hume AI
EVI combines speech recognition, natural language processing, emotion detection, and text-to-speech into a single real-time pipeline.
Interakt
Bulk campaigns and notifications: Send marketing messages, order updates, and promotional broadcasts to opted-in contacts at scale.
Kixie
Kixie is a sales dialer plus SMS automation that lives inside your CRM.
KrispCall
A unified callbox that centralizes calls, texts, voicemails, and recordings in one inbox.
Landbot
Landbot's core is a canvas where you drag blocks representing messages, questions, conditions, and actions, then connect them with arrows.
Nextiva
If your business depends on phone calls, you need a system that simply works.
Pylon
Pylon is the customer support platform built for B2B teams that support customers in Slack and Microsoft Teams.
Quo
Quo, formerly OpenPhone, is a business phone system that gives small teams shared numbers for calls and texts, from $15 per user per month on annual billing after a 7-day trial.
SimpleTexting
SimpleTexting is the SMS marketing platform for businesses that want to send broadcasts, two-way messages, and drip campaigns by text.
SleekFlow
SleekFlow is the omnichannel messaging platform that unifies WhatsApp, Instagram, Messenger, SMS, email, and web chat into one inbox for customer service and marketing.
TalkRoute
Four tiers, all billed monthly with no long-term contracts.
Textline
Textline is the business SMS platform for teams that need a shared text-message inbox.
Tidio
If you run an ecommerce store or a small business website, you already know that visitors leave when they can't get quick answers.
Vida
Vida is an AI phone agent platform that answers calls, qualifies leads, schedules appointments, and handles FAQ responses across voice, SMS, email, and web chat.
Voiza
Voiza was an AI-powered voice communication platform designed to automate customer phone calls, appointment scheduling, and notifications.
Wati
Wati is the WhatsApp Business platform built for SMBs and growing ecommerce brands.
Weave Communications
The caller ID pop is the feature that sells Weave.
Hiver
Shared inbox and helpdesk built for Google Workspace to manage team email and customer support.
Ruby
Virtual receptionist and live chat service for small businesses.
Typewise
Enterprise AI agent platform for customer service and sales automation.
Zendesk
Omnichannel customer support platform with ticketing, chat, and knowledge base.