What are the best Freshworks alternatives?

The top Freshworks alternatives are HubSpot, Heyy, Chatbase, Wati, Pylon. Each fits different team sizes and budgets, read individual reviews for the detail.

Is there a free Freshworks alternative?

Several alternatives offer free tiers. Compare them on the linked reviews, most have a free plan or extended trial worth testing.

Alternatives · 2026

Freshworks alternatives

5 Freshworks competitors compared side by side, pricing, where each one wins, and which one fits your team.

Louis CorneloupFounder, Dupple · Updated 2026-08-18

Currently considering Freshworks? Read our full review →

Why people look elsewhere

No individual product leads its category: each is solid, none is the absolute best.
Bundling complexity: figuring out which suite fits takes work.
AI maturity lags top competitors: improving but not at Salesforce Einstein or Microsoft Copilot depth.
Smaller third-party ecosystem: fewer pre-built integrations than Salesforce or Microsoft.

5 Freshworks alternatives at a glance

Alternative	Pricing	Best for
HubSpot	Free tier + paid	All-in-one CRM platform with marketing, sales, and customer service tools for gr
Heyy	From $49/mo	AI platform that automates sales, marketing, and support conversations across li
Chatbase	Free tier + paid	Build a custom AI chatbot trained on your own docs and website to answer custome
Wati	From $49/mo	Wati
Pylon	From $100/mo	Pylon is a business tool available at usepylon

The 5 best Freshworks alternatives, reviewed

HubSpot

Freemium · Free, $20/mo/seat (Starter, $7/seat promo for new customers)

All-in-one CRM platform with marketing, sales, and customer service tools for growing businesses.

Read review → Compare vs Freshworks → Try HubSpot →

Heyy

Paid · $49/mo ($41/mo annual) (Hobby), $149/mo ($125/mo annual) (Pr

Heyy is a no-code platform for automating customer conversations across the channels people already use to message businesses: a website live chat widget, WhatsApp, Instagram, and Facebook Messenger.

Read review → Compare vs Freshworks → Try Heyy →

Chatbase

Freemium · $0/mo (Free), $40/mo (Hobby), $150/mo (Standard), $500/mo (P

Chatbase is a platform for building AI agents that handle customer support, sales, and product questions.

Read review → Compare vs Freshworks → Try Chatbase →

Wati

Subscription · $49/mo (lowest published recurring price)

Wati is the WhatsApp Business platform built for SMBs and growing ecommerce brands.

Read review → Compare vs Freshworks → Try Wati →

Pylon

Subscription · $100/mo (lowest published recurring price)

Pylon is the customer support platform built for B2B teams that support customers in Slack and Microsoft Teams.

Read review → Compare vs Freshworks → Try Pylon →

Sources

Prices and plan details come from each vendor's own pricing page, re-checked by the Toolradar pricing tracker.

HubSpot pricing, checked Sep 2026
Pylon pricing, checked Sep 2026

Frequently asked questions

What is the best Freshworks alternative?

HubSpot is the closest direct competitor, similar feature scope, often comparable pricing. Read all 5 above to compare side by side.

Why look for an alternative to Freshworks?

No individual product leads its category: each is solid, none is the absolute best.

Are these alternatives cheaper than Freshworks?

Freshworks costs $9/mo (Growth), $39/mo (Pro), $59/mo (Enterprise). Compare each alternative's pricing on the linked review pages.

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