Last updated: September 2026
What Heyy Actually Is
Heyy is an AI platform for automating customer conversations across the channels businesses actually use: live chat on your site, WhatsApp, Instagram, and Messenger. You deploy customizable AI "employees" that answer questions, qualify leads, and handle routine requests without code, so support and sales run around the clock without a person on every message.
The framing is complement, not replace: the AI handles the repetitive volume so your team focuses on the complex, high-value conversations.
Try Heyy Get started →The Feature That Sets It Apart: One Layer Across Every Channel
Customers now message on whichever app they prefer, and juggling separate inboxes is where teams drown. Heyy puts one AI layer across live chat, WhatsApp, Instagram, and Messenger, so the same automated employees work everywhere and conversations do not fall through the cracks. That unification across messaging channels is the core value.
What Else It Does
Lead Qualification
The AI captures and qualifies leads in the conversation, so inbound chats become pipeline rather than just answered questions.
24/7 Automated Responses
It answers frequently asked questions and handles routine requests at any hour, so customers are not left waiting outside business hours.
Routing and Integrations
It routes tickets and connects to existing tools like CRMs and ticketing systems, so it fits into the stack a business already runs.
Pricing
Heyy is aimed at businesses and priced by usage and channels. Trying it on one channel, live chat or WhatsApp, is the simplest way to see the impact before rolling it out everywhere.
Who It Is For
Heyy fits businesses that field a lot of inbound messages across chat and social, ecommerce, finance, healthcare, and education among them. If your volume is low or single-channel, a basic chatbot may suffice. If customers reach you across several messaging apps, one AI layer across all of them is what Heyy provides.
Which channels does Heyy support?
Live chat, WhatsApp, Instagram, and Messenger, with one set of AI employees working across all of them.
Does Heyy replace my support team?
It is designed to complement teams, handling repetitive questions and routing so staff can focus on complex, high-value conversations.
Can Heyy qualify leads?
Yes. Its AI captures and qualifies leads during conversations and can route them into your existing CRM.
