Alternatives

Freshdesk alternatives

5 tools that Dupple's reviews connect to Freshdesk, side by side: what each costs where we have a price, and what each is for.

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Compiled from our reviews, see the editorial policy · Updated

Currently considering Freshdesk? Read our full review →

Limits noted in the Freshdesk review

  • UI is dense: more buttons than Help Scout or Intercom.
  • Reporting can be confusing: powerful but takes time to configure.
  • AI quality lags Intercom Fin: catching up but not the leader.
  • Setup complexity: full configuration takes time.

5 Freshdesk alternatives at a glance

Freshdesk alternatives: pricing and what each is for
AlternativePricingWhat it is
ZendeskFrom $19/moOmnichannel customer support platform with ticketing, chat, and knowledge base
Help ScoutFree plan. From $25 per user per month, billed annuallyHelp Scout is the shared inbox and help desk platform built for customer support teams that want clean UX over...
PylonFrom $100/moPylon is the customer support platform built for B2B teams that support customers in Slack and Microsoft Teams.
FreshworksSubscription, see the reviewFreshworks is the SaaS company behind Freshdesk (customer support), Freshsales (CRM), Freshservice (ITSM), Freshchat...
FreshchatFree plan and paid plansOmnichannel messaging with live chat, AI bots, and unified inbox to streamline customer support

5 Freshdesk alternatives, reviewed

Freshworks logo

Freshworks

Subscription, see the review

Freshworks is the SaaS company behind Freshdesk (customer support), Freshsales (CRM), Freshservice (ITSM), Freshchat (messaging), Freshmarketer (marketing automation), and the broader Freshworks Neo platform.

Read review → Try Freshworks →
Freshchat logo

Freshchat

Free plan and paid plans

Freshchat supports web chat (embeddable widget), WhatsApp, Instagram DMs, Facebook Messenger, SMS, LINE, Google Business Messages, and email.

Read review → Try Freshchat →

Sources

Prices and plan details come from each vendor's own pricing page, re-checked by the Toolradar pricing tracker.

Frequently asked questions

Which tools does Dupple list as Freshdesk alternatives?
Zendesk, Help Scout, Pylon, Freshworks, Freshchat. A tool is listed when the Dupple review of Freshdesk, or of the alternative, names the other. The page does not rank or score them.
What limits does the Freshdesk review note?
UI is dense: more buttons than Help Scout or Intercom.
How much does Freshdesk cost?
From $19 per agent per month, billed annually (see the Sources section for the vendor's pricing page and the date it was read). Each alternative's review has its own prices.
Do you have affiliate relationships with these tools?
We may earn a commission when you sign up through links on this page. The page does not score these products; it lists published prices, strengths and limits from our reviews of each. See affiliate disclosure.

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