Last updated: September 2026
What Chatbase Actually Is
Chatbase lets you build a custom AI chatbot trained on your own content and put it on your website. You feed it your help docs, site pages, and files, and it becomes an agent that answers customer questions in your voice, around the clock, without a human on the other end for the routine stuff. It is one of the most direct ways to add an AI support and lead-capture layer to a business.
Setup is deliberately simple: connect your sources, and Chatbase handles the training and gives you an embeddable widget.
Try Chatbase Get started →The Feature That Sets It Apart: Grounded in Your Content
A generic chatbot invents answers. A Chatbase agent answers from the material you gave it, so its replies stay tied to your actual docs and policies rather than making things up. That grounding is what makes it safe to put in front of customers, and you can review conversations to see where your content has gaps.
What Else It Does
Lead Capture
The agent can collect names and emails during a conversation, so support traffic doubles as a lead source rather than a cost center.
Integrations and Actions
It connects to the tools around it and can take actions, so the bot does more than answer, it can route, escalate, or trigger a workflow.
Analytics
Conversation logs and analytics show you what people ask, which tells you where your documentation or product needs work.
Pricing
Chatbase offers an entry tier to try it, with paid plans that scale message volume, the number of agents, and advanced features. That makes it easy to stand up a bot on a small site before committing.
Who It Is For
Chatbase fits businesses that field repetitive questions: SaaS support, ecommerce, and services with a knowledge base worth reusing. If your support volume is tiny, a plain contact form is fine. If you answer the same questions all day, an agent trained on your content pays for itself in deflected tickets.
What can I train Chatbase on?
You can train it on your help docs, website pages, and uploaded files, so its answers come from your own content.
Can Chatbase capture leads?
Yes. The chatbot can collect contact details during conversations, turning support chats into a lead source.
Where does the chatbot go?
Chatbase gives you an embeddable widget you can add to your website, plus integrations with other tools.
