Pricing · October 2026

Help Scout pricing in October 2026

Help Scout's cheapest paid plan is Standard at $25 per user per month, billed annually. Help Scout has a free plan.

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Prices read from the vendor's own page, see the editorial policy · Updated
Pricing modelPer user per month
Cheapest paid plan$25 per user per month (Standard, billed annually)
Free planYes
Prices read14 Oct 2026

What Help Scout costs in October 2026

Help Scout plans and prices, read on helpscout.com/pricing on 14 Oct 2026
PlanPriceBillingWhat it includes
FreeFreeUp to 5 users, 1 Inbox, 1 Docs site, 100 contacts per month and 30 days of report history.
Standard$25 per user per monthBilled annually. $30 per user per month billed monthlyUp to 25 users, 2 Inboxes, 2 Docs sites, live chat, SMS, WhatsApp, Instagram and Messenger, basic workflows and an AI inbox assistant.
Plus$45 per user per monthBilled annually. $54 per user per month billed monthlyEverything in Standard, up to 50 users, 5 Inboxes, advanced workflows, unlimited AI Drafts, round robin routing and Salesforce, Jira and HubSpot integrations.
Pro$75 per user per monthBilled annually. $90 per user per month billed monthlyEverything in Plus, unlimited users with a 10 user minimum, 10 Inboxes, unlimited workflows and SLAs, SSO and HIPAA support.

Source: helpscout.com/pricing, read .

  • The page opens on annual billing, which it marks as 16% cheaper than monthly.
  • Pro requires at least 10 users, so it is left out of the team of 5 table.

Help Scout cost for a team of 5

A team of 5 on the cheapest per-user plan, Standard, pays $125 a month at list price, or $1,500 over 12 months (billed annually). The table shows every per-user plan.

Help Scout cost for 5 users (list price per user times 5), from the prices read on 14 Oct 2026
PlanPer user per month5 users, per month5 users, over 12 months
Standard$25$125$1,500
Plus$45$225$2,700

Source: helpscout.com/pricing, read .

Extra costs on the Help Scout pricing page

  • Extra Inboxes: $10 per month each when paid annually, $12 per month otherwise
  • Extra Docs sites: $20 per month each when paid annually, $24 per month otherwise
  • AI Answers add-on: $0.75 per resolution, billed monthly with an optional spending cap; new accounts get 3 months of free resolutions

Source: helpscout.com/pricing, read .

Visit Help Scout →

More on Help Scout

For other options, see Help Scout alternatives. For features and fit, read the full Help Scout review.

Sources

Every price and plan detail on this page was read on the vendor's own pages. Dupple does not run hands-on tests; see the editorial policy for how pages are made.

Help Scout pricing FAQ

How much does Help Scout cost?
Help Scout paid plans: Standard at $25, Plus at $45 and Pro at $75, per user per month, billed annually. Billed monthly instead, they cost $30, $54 and $90. Help Scout also has a free plan.
Does Help Scout have a free plan?
Yes. Help Scout has a free plan. Its limits: up to 5 users, 1 Inbox, 1 Docs site, 100 contacts per month and 30 days of report history.
Does Help Scout offer a free trial?
Yes. Help Scout offers a 15-day free trial with no credit card required.
How much does Help Scout cost for a team of 5?
Standard costs $125 a month (5 users at $25 each), or $1,500 over 12 months. Plus costs $225 a month (5 users at $45 each), or $2,700 over 12 months (billed annually).
What extra costs does Help Scout have?
Extra Inboxes: $10 per month each when paid annually, $12 per month otherwise; Extra Docs sites: $20 per month each when paid annually, $24 per month otherwise; AI Answers add-on: $0.75 per resolution, billed monthly with an optional spending cap; new accounts get 3 months of free resolutions.

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