Pricing · 2026

Freshdesk pricing

Freshdesk is the helpdesk and ticketing platform from Freshworks, built for support teams that want enterprise features without enterprise prices.

LC
Louis CorneloupFounder, Dupple · Updated 2026-07-20
Pricing modelFreemium
Starts atFree, $15/agent/mo (Growth), $49/agent/mo (Pro)
Free planYes

What Freshdesk costs in 2026

Freshdesk uses a Freemium pricing model. Current pricing: Free, $15/agent/mo (Growth), $49/agent/mo (Pro).

Plans and tiers

Free: Up to 10 agents, email and social channels, knowledge base, basic reporting.

Growth: $15/agent/month annually. Automations, SLA management, custom email server.

Pro: $49/agent/month annually. Custom reports, multilingual, custom agent roles, ticket sharing.

Enterprise: $79/agent/month annually. Agent shift management, advanced AI, sandbox.

Freddy AI Agent and Copilot are add-ons priced per session or per agent above the base subscription.

What you get for the price

  • Strong free plan: 10 agents free is genuinely generous.
  • Multichannel from day one: email, chat, social, voice all in one ticket queue.
  • Freshworks ecosystem: CRM, chat, and ITSM all integrate cleanly.
  • Pricing transparency: clear tiers, no surprise sales calls for SMB plans.
  • Freddy AI improving fast: AI features expand quarterly.

What is not included or extra-cost

  • UI is dense: more buttons than Help Scout or Intercom.
  • Reporting can be confusing: powerful but takes time to configure.
  • AI quality lags Intercom Fin: catching up but not the leader.
  • Setup complexity: full configuration takes time.
Visit Freshdesk →

Is Freshdesk worth the price?

The honest answer: Strong free plan: 10 agents free is genuinely generous. On the downside, UI is dense: more buttons than Help Scout or Intercom.

For a side-by-side with alternatives at different price points, see Freshdesk alternatives, or read the full Freshdesk review.

Freshdesk pricing FAQ

How much does Freshdesk cost?
Freshdesk in 2026: Free, $15/agent/mo (Growth), $49/agent/mo (Pro). Model: Freemium.
Does Freshdesk have a free plan?
Yes, Freshdesk offers a free plan or trial.
Is Freshdesk worth the price?
Worth it if strong free plan: 10 agents free is genuinely generous. matters for your workflow.
Are there hidden costs with Freshdesk?
Watch out for: ui is dense: more buttons than help scout or intercom..
What is the cheapest alternative to Freshdesk?
See Freshdesk alternatives for the full list, with pricing for each option.

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