Freshdesk is the helpdesk and ticketing platform from Freshworks, built for support teams that want enterprise features without enterprise prices.
Freshdesk uses a Freemium model. Current pricing: Free, $15/agent/mo (Growth), $49/agent/mo (Pro).
Free: Up to 10 agents, email and social channels, knowledge base, basic reporting.
Growth: $15/agent/month annually. Automations, SLA management, custom email server.
Pro: $49/agent/month annually. Custom reports, multilingual, custom agent roles, ticket sharing.
Enterprise: $79/agent/month annually. Agent shift management, advanced AI, sandbox.
Freddy AI Agent and Copilot are add-ons priced per session or per agent above the base subscription.
[cta text="See Freshdesk Plans"]Detailed 2026 review with hands-on testing, pros and cons, and how it compares to competitors.
The honest answer: Strong free plan : 10 agents free is genuinely generous. On the downside, UI is dense : more buttons than Help Scout or Intercom.
For a thorough side-by-side with alternatives at different price points, see Freshdesk alternatives or read the full Freshdesk review.
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