Last updated: May 2026
What Is 800.com?
800.com is the toll-free phone number provider focused on giving small businesses a professional 800/888/877/866/855 number that forwards to their existing phone. The product strips down to the essentials: pick a number, configure forwarding, and answer calls on your existing phone.
The pitch is simpler than full VoIP systems. Most small businesses do not need a complete phone system; they need a toll-free number that makes them look like a national operation. 800.com provides exactly that without the complexity of RingCentral or even Grasshopper.
The company has been issuing toll-free numbers since the early days of the industry and maintains one of the deeper pools of available 800-prefix numbers, including vanity numbers (1-800-FLOWERS-style memorable numbers).
Get an 800 NumberHow 800.com Works
Browse available numbers by prefix (800, 888, 877, 866, 855) or search for vanity combinations. Vanity numbers cost extra; standard numbers are included in plan pricing. Once you select a number, configure where it forwards: your mobile phone, your office line, or a sequence of numbers that tries each in order.
The forwarding model is the core. Calls to your 800 number ring on your existing phone. Customers see your toll-free number; you answer on your normal device. No new hardware or apps required to start.
Optional features include an automated attendant ("Press 1 for sales, 2 for support"), voicemail with email delivery, call recording, business SMS through the toll-free number, and basic call analytics (call volume, peak times, missed calls).
The web portal lets you reconfigure forwarding, listen to voicemails, view call logs, and adjust settings. Mobile apps provide the same functionality on phones.
800.com Pricing in 2026
Basic: $19/month + per-minute usage. 1 toll-free number, basic forwarding, voicemail.
Pro: $39/month. Includes 500 minutes, auto-attendant, SMS, call recording.
Premium: $79/month. Includes 1,500 minutes, vanity number eligibility, advanced features, priority support.
Vanity numbers (1-800-LAW-FIRM type) cost a one-time activation fee that varies by number desirability ($50-$500+).
Per-minute overage rates apply on the lower tiers. The Pro and Premium tiers include enough minutes that most small businesses do not hit overage.
See 800.com PlansWhere 800.com Wins
- Vanity number inventory: deeper pool of memorable numbers than most competitors.
- Simple model: forward calls, done. No new phone system to learn.
- Cheapest entry tier: $19/month is the lowest in the category for a real toll-free number.
- Existing-device support: no app required for basic call forwarding.
- Toll-free SMS: customers can text your 800 number on higher tiers.
Where It Falls Short
- Per-minute pricing on basic tier: variable monthly costs depending on call volume.
- Limited features vs full VoIP: no contact center, no video, no advanced routing.
- Single-line model: not designed for teams that need multiple extensions.
- UI is functional, not polished: web portal feels dated.
- Vanity numbers add up: premium vanity numbers can cost hundreds in activation fees.
800.com vs Grasshopper vs Unitel Voice vs Just a Toll-Free Forward
Unitel Voice is the closest competitor offering full virtual phone service. More features, slightly higher price.
Grasshopper has more brand recognition and a polished mobile app. Comparable price.
Free toll-free forwarding services exist through some carriers as add-ons. Cheaper but lack vanity inventory and management features.
Phone.com targets similar SMB toll-free needs at competitive pricing.
Who Should Use 800.com
Solo professionals wanting a vanity number: 1-800-YOUR-NAME for personal branding.
Small businesses upgrading from a personal mobile: cheap way to present a professional toll-free presence.
Service businesses requiring memorable numbers: locksmiths, plumbers, lawyers benefit from vanity inventory.
Skip it if: you need a real phone system with extensions (use Unitel Voice or RingCentral), you have 5+ team members (per-user systems scale better), or you do not need a toll-free number specifically (a local number is cheaper).
Frequently Asked Questions
Can I get a vanity number?
Yes. Browse the vanity inventory or search for specific letter combinations. Pricing varies by desirability.
Does the number forward to my mobile?
Yes. Forward to any US or Canadian number, including mobile phones.
What if I miss a call?
Voicemail captures the call. Transcripts and audio files arrive in your inbox.
Can multiple people answer the same 800 number?
Yes through sequential forwarding (rings number 1, then 2) or simultaneous ring (rings everyone at once).
Is there a contract?
Month-to-month available; annual prepay offers a 15% discount on most plans.
