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Textline vs SimpleTexting
Side-by-side comparison of pricing, features, and trade-offs, and which one actually fits your team.
What each tool does
Textline: Textline is the business SMS platform for teams that need a shared text-message inbox. Founded in 2015, the product is one of the older players in the SMS-for-business space, focused on customer-facing teams in healthcare, retail, service businesses, and any organization where customers prefer texting over calling or emailing.
SimpleTexting: SimpleTexting is the SMS marketing platform for businesses that want to send broadcasts, two-way messages, and drip campaigns by text. Founded in 2010, SimpleTexting serves over 13,000 businesses including major US brands and SMBs across retail, restaurants, gyms, nonprofits, and healthcare.
Textline vs SimpleTexting at a glance
| Textline | SimpleTexting | |
|---|---|---|
| Pricing model | Paid | Paid |
| Starting price | Paid | Paid |
| Free tier | No | No |
| Category | customer support | customer support |
| Best for | Textline is a business tool available at application | SimpleTexting is a business tool available at simpletexting |
| Top strength | Mature shared inbox for SMS: not a tacked-on feature. | Easy setup: most teams send first campaign within an hour. |
| Main limitation | US/Canada focus: international SMS support limited. | Credit-based pricing: predicting costs requires tracking volume. |
| Full review | Textline review → | SimpleTexting review → |
What these prices mean in context
Textline starts at $59/month and SimpleTexting at $39/month. Across the 22 customer support tools we track and price ourselves, the median entry price is $24/month, spanning $3 to $249. Textline sits 146% above it; SimpleTexting sits 63% above it.
Method: the lowest recurring monthly price quoted in our own review of each tool, read on 2026-08-19. Annual-only and enterprise quotes are excluded, as are figures above $2,000, which are contracts rather than entry prices. Categories with fewer than five priced tools are not reported.
Strengths & weaknesses
Textline highlights
Pros- Mature shared inbox for SMS: not a tacked-on feature.
- HIPAA-eligible plans: healthcare teams can use compliantly.
- Strong automations: appointment reminders and drip sequences work well.
- Tag and assignment workflows: SMS feels like real ticketing.
- Integration depth: Salesforce, HubSpot, ATS systems for healthcare.
- US/Canada focus: international SMS support limited.
- Pricing per agent grows fast: 10+ agents starts getting expensive.
- SMS-only: no WhatsApp, Messenger, or other channels.
- UI feels dated: works well but not modern.
SimpleTexting highlights
Pros- Easy setup: most teams send first campaign within an hour.
- Strong automations: drip sequences and keyword triggers work well.
- Web widget for opt-ins: build SMS lists from your site easily.
- Mature compliance tooling: TCPA opt-in tracking, automatic STOP handling.
- Two-way support: conversations work alongside broadcasts.
- Credit-based pricing: predicting costs requires tracking volume.
- US/Canada only: international SMS limited.
- Marketing-first: less suited for two-way support workflows.
- Less depth than enterprise alternatives: Klaviyo SMS has better ecommerce automation.
Which should you pick?
Choose Textline if mature shared inbox for sms: not a tacked-on feature.
Choose SimpleTexting if easy setup: most teams send first campaign within an hour.
Still unsure? Read the deep-dive reviews: Textline and SimpleTexting.
Frequently asked questions
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