KrispCall

What is KrispCall?

KrispCall provides cloud-based business phone systems with virtual numbers from 100+ countries. Whether you need local presence in foreign markets, a unified team phone system, or sales dialing capabilities, KrispCall delivers enterprise phone functionality without traditional telecom complexity.

For businesses expanding internationally, managing remote teams, or upgrading from personal phones to professional systems, KrispCall offers the phone infrastructure that modern companies need—accessible from anywhere with internet connectivity.

Key Features

Virtual Phone Numbers

Get local, toll-free, or mobile numbers in 100+ countries. Establish local presence without physical offices. Customers see local numbers; calls route to your team anywhere in the world. Number portability brings existing numbers into the platform seamlessly.

Multi-Device Access

Take calls from desktop apps, mobile apps, or web browsers. Work from anywhere without missing calls. Seamless handoff between devices keeps conversations flowing regardless of location or device preference.

Team Collaboration

Shared phone numbers let teams handle calls collaboratively. Call queues distribute incoming calls fairly. Ring groups ensure someone always answers. Internal transfers and conferencing connect team members efficiently.

Call Management

IVR (Interactive Voice Response) routes callers to appropriate departments automatically. Call forwarding reaches team members wherever they are. Voicemail-to-email ensures messages don't get missed. Call recording captures important conversations for training and compliance.

SMS & MMS

Send and receive text messages from business numbers. Maintain professional separation between personal and business communications. SMS templates accelerate common responses. Two-way texting supports customer conversations.

Analytics & Reporting

Track call volumes, response times, and team performance with detailed dashboards. Identify peak hours and staffing needs. Call recordings support quality assurance and training programs.

Power Dialer

Sales teams accelerate outbound calling with automated dialing features. Click-to-call from CRM records. Reduce time between calls to maximize productive selling time.

Pricing

Essential — $15/user/month. Basic features including virtual numbers, apps, and core call management.

Standard — $30/user/month. Advanced call management, analytics, IVR, and integrations.

Enterprise — Custom pricing. Dedicated support, compliance features, advanced analytics, and custom integrations.

Number costs vary by country and type—local numbers typically cost less than toll-free. Usage charges apply for calls and SMS beyond included allowances.

Who Uses KrispCall?

Sales Teams

Outbound calling with local presence numbers increases answer rates dramatically. Prospects see local area codes rather than suspicious out-of-area numbers. CRM integration logs calls automatically. Call recording captures successful conversations for coaching. Sales development reps reach more prospects per day.

Customer Support Teams

Handle inbound calls with IVR routing, queues, and intelligent call distribution. Support managers use analytics to optimize staffing and response times. Call recordings enable quality assurance reviews. Team collaboration features ensure customers always reach someone.

Remote-First Companies

Maintain professional phone presence without physical offices. Team members answer business calls from home offices, coffee shops, or anywhere with internet. Centralized phone system works regardless of where employees sit.

International Businesses

Establish local presence in target markets affordably. A US company selling to Germany gets German numbers; customers call locally while support operates from anywhere. Reduce international calling friction and costs.

Startups and Small Businesses

Professional phone systems without enterprise budgets or complex setup. Upgrade from personal cell phones to proper business communications. Scale phone infrastructure as the company grows.

Integrations

KrispCall integrates with CRMs including HubSpot, Pipedrive, Salesforce, and Zoho. Helpdesk integrations include Zendesk and Freshdesk. Productivity tools like Slack receive notifications. Zapier connects to hundreds of additional apps. Integrations log calls, trigger workflows, and sync contact data automatically.

KrispCall vs Competitors

KrispCall vs RingCentral

RingCentral offers comprehensive unified communications with video and messaging included. KrispCall focuses on phone functionality at lower price points. RingCentral for full UCaaS needs; KrispCall for focused phone systems.

KrispCall vs Grasshopper

Grasshopper serves solo entrepreneurs and very small businesses with simple needs. KrispCall scales better for teams with more advanced features and international coverage. Grasshopper for simplest needs; KrispCall for growing teams.

KrispCall vs OpenPhone

OpenPhone offers similar modern phone system capabilities with clean interface. Both target growing businesses effectively. Comparison depends on specific feature needs, pricing, and international number availability.

KrispCall vs Dialpad

Dialpad includes AI features and video meetings. KrispCall focuses on core phone functionality with competitive pricing. Dialpad for AI-powered communications; KrispCall for straightforward phone systems.

Pros and Cons

What We Like

Extensive international number coverage across 100+ countries

Competitive per-user pricing accessible to small businesses

Strong mobile and desktop apps with consistent experience

Easy setup without telecom expertise required

SMS included with phone numbers for complete communication

Solid CRM integrations log calls automatically

Flexible enough to scale with growing teams

What Could Be Better

Call quality depends on internet connection quality

Usage charges can add up for high-volume callers

Some advanced features require higher-tier plans

Newer platform with smaller market presence than established players

Video conferencing not included (phone-focused)

Tips for Success

Set Up IVR Thoughtfully

Design IVR menus that actually help callers reach the right person quickly. Keep options simple—too many choices frustrate callers. Test the caller experience yourself.

Configure Call Routing for Coverage

Ensure calls always reach someone. Set up ring groups and forwarding so calls don't go unanswered. Configure after-hours handling appropriately.

Integrate with Your CRM

Connect KrispCall to your CRM to log calls automatically. Click-to-call from contact records saves time. Call history attached to customer records improves context.

Train Team on Mobile Apps

Ensure everyone installs and configures mobile apps. Business calls should ring on mobile when away from desk. Test handoff between desktop and mobile.

Monitor Analytics Regularly

Review call metrics to identify issues—missed calls, long wait times, peak hours. Data-driven adjustments improve customer experience.

Frequently Asked Questions

Can I keep my existing phone number?

Yes, KrispCall supports number portability. Transfer existing numbers to the platform while maintaining continuity for customers and contacts. Porting typically completes within 1-2 weeks.

Do I need special hardware?

No, KrispCall works through software apps on computers and smartphones. Optional desk phones work for those preferring traditional hardware, but apps handle everything most users need.

How is call quality?

Call quality depends on internet connection. Stable broadband or strong cellular data delivers excellent quality. Poor connections may experience issues. KrispCall optimizes for varying network conditions but can't overcome fundamentally poor connectivity.

Can I use KrispCall internationally?

Yes, the cloud-based system works globally. Get local numbers in target countries, make international calls at competitive rates, and receive calls from anywhere with internet access.

How quickly can I get started?

Sign up and get virtual numbers within minutes. Basic configuration takes less than an hour for simple setups. Complex team configurations with IVR and integrations may take longer.

Is there a contract requirement?

Month-to-month plans available with no long-term commitment. Annual billing typically offers discounts for those willing to commit.

What support is available?

Support includes documentation, chat, and email. Higher tiers include phone support and dedicated account management. Response times vary by plan level.

Getting Started

Sign up for a trial to test the platform with your team. Choose virtual numbers for your primary markets. Install desktop and mobile apps on team devices.

Configure basic call routing—who receives which calls, what happens after hours. Test inbound and outbound calls to verify everything works. Connect to your CRM if you use one.

Roll out to your team with brief training on the apps. Monitor early usage to identify configuration improvements. Expand to additional numbers and features as needs grow.

Final Verdict

KrispCall provides professional phone systems accessible to businesses of any size. The combination of broad international coverage, modern apps, and competitive pricing makes enterprise-grade phone functionality available without enterprise budgets.

For businesses needing virtual numbers, team phone management, or international presence, KrispCall offers a capable solution that scales from small teams to larger operations without requiring telecom expertise.

Rating: 4.2/5