Kixie

What is Kixie?

Kixie is a sales engagement platform built around power dialing—helping sales reps connect with more prospects in less time. The platform combines automated dialing, local presence (displaying local numbers), SMS, and CRM integration. For outbound sales teams where call volume drives results, Kixie removes dialing friction and maximizes productive calling time.

Founded with the mission of helping sales teams have more conversations, Kixie has grown to serve thousands of businesses ranging from small startups to enterprise organizations. The platform integrates seamlessly with popular CRMs, making it easy to implement without disrupting existing workflows.

For sales organizations wanting more conversations per rep per day, Kixie delivers the calling infrastructure that increases connect rates and productivity while providing the analytics needed to optimize performance.

Key Features

Power Dialer

Automated dialing eliminates manual number entry. Call through lists efficiently with minimal downtime between calls. Single-line and multi-line dialing options match your workflow. The multi-line power dialer can dial multiple prospects simultaneously, connecting reps only when someone answers—dramatically increasing talk time per hour.

Local Presence

Display local area codes to prospects regardless of rep location. Local numbers dramatically improve answer rates—studies show local numbers can increase pickup rates by 400% compared to toll-free or out-of-state numbers. Dynamic number assignment based on prospect location ensures every call appears local.

CRM Integration

Native integrations with HubSpot, Salesforce, Pipedrive, Zoho, and other popular CRMs. Call logging, activity tracking, and contact sync happen automatically. Click-to-call from CRM records eliminates context switching. Two-way sync ensures data stays current across platforms.

SMS Messaging

Text prospects from business numbers with individual or bulk messaging capabilities. SMS templates and automation improve efficiency and maintain consistency. Multi-channel outreach combining calls and texts increases response rates significantly. Automated follow-up sequences can include timed SMS touchpoints.

Voicemail Drop

Pre-recorded voicemails dropped instantly when reaching voicemail. Save time on unavoidable voicemail situations while maintaining personal touch. Maintain consistent messaging across all voicemail interactions. Multiple voicemail recordings let reps choose the right message for each situation.

Call Recording and Analytics

Record calls for coaching and compliance purposes. Analytics track call metrics including connection rates, talk time, and outcome distributions. Call disposition tracking provides insight into lead quality and rep performance. Real-time dashboards show team activity and progress toward goals.

Call Queues and Routing

Inbound call management routes incoming calls to the right reps based on customizable rules. Ring groups, round-robin distribution, and skills-based routing optimize call handling. Queue callbacks reduce hold times and improve customer experience.

Connection Boost

Kixie's proprietary technology analyzes carrier data to identify the optimal time windows for reaching specific contacts. This intelligent dialing optimization can significantly increase connection rates beyond standard power dialing alone.

Pricing

Integrated — $35/user/month. CRM integration, click-to-call, basic features for getting started. Ideal for teams new to sales engagement platforms.

Professional — $65/user/month. Adds power dialing, local presence, and SMS. Most popular for sales teams serious about outbound productivity.

Outbound Power Dialer — $95/user/month. Full automation, advanced dialing features, call analytics, and priority support. Best for high-volume sales operations.

Enterprise — Custom pricing for large teams with dedicated support, custom integrations, and advanced compliance features.

All plans include unlimited domestic calling. Annual billing provides discounted rates compared to monthly payments.

Use Cases

Outbound Sales Teams

Outbound sales teams rely on call volume to fill pipelines. Kixie's power dialer eliminates manual dialing, letting reps spend more time in actual conversations rather than waiting for calls to connect. Teams typically see 3-4x increases in daily conversations after implementing power dialing. The local presence feature ensures those additional dials actually connect rather than going straight to voicemail.

SDR Teams

Sales Development Representatives prospecting through lead lists benefit enormously from Kixie's efficiency features. SDRs can work through prospect lists systematically, with automatic logging ensuring no follow-ups fall through cracks. Voicemail drop saves hours weekly on repetitive voicemail messages. Integration with CRMs means SDRs can access prospect context instantly during calls.

Account Executives

While account executives may not need high-volume dialing, Kixie's click-to-call, call recording, and analytics provide valuable capabilities. Recording important prospect conversations for later review helps with deal preparation. Analytics show which accounts need attention based on call frequency and outcomes.

Customer Success Teams

Customer-facing teams use Kixie for scheduled check-ins, renewal calls, and proactive outreach. Call recording helps document customer feedback and requests. SMS capabilities enable quick follow-ups and appointment reminders.

Pros and Cons

Pros

Significant productivity gains — Power dialing genuinely transforms outbound calling efficiency. Teams consistently report 200-300% increases in daily conversations.

Excellent CRM integration — Native integrations work smoothly with minimal setup. Automatic logging eliminates manual data entry that reps often skip.

Local presence impact — Answer rates improve dramatically with local numbers. This single feature often justifies the entire platform cost.

Intuitive interface — Reps can start using core features with minimal training. The Chrome extension makes click-to-call available across web applications.

Reliable call quality — Business-grade voice infrastructure delivers consistent call quality essential for professional sales conversations.

Cons

Learning curve for advanced features — While basic calling is straightforward, advanced automation and workflow features require time to master.

Price adds up for large teams — Per-user pricing means costs scale linearly. Large organizations should negotiate enterprise agreements.

Limited international calling — Primarily optimized for North American calling. International features less developed than domestic capabilities.

Mobile app limitations — Desktop experience stronger than mobile. Field sales teams may find mobile functionality constraining.

Who Uses Kixie?

Inside sales teams with high outbound call volumes use power dialing to maximize conversations. More dials mean more opportunities, and Kixie helps teams achieve 100+ calls per rep per day.

SDR teams prospecting through call lists leverage local presence for better answer rates. First-touch connection rates improve significantly, accelerating pipeline generation.

Sales managers wanting visibility into team calling activity use analytics to coach and optimize. Data shows who's performing and where to improve, enabling targeted coaching interventions.

Real estate agents, insurance brokers, and financial advisors use Kixie to manage high-volume prospecting while maintaining personal touch through voicemail drops and SMS follow-ups.

Kixie vs Competitors

Kixie vs Dialpad

Dialpad offers broader business phone features including video conferencing and team messaging. Kixie focuses specifically on sales dialing and engagement. Dialpad for general business communications; Kixie for sales-focused dialing and outbound productivity.

Kixie vs Close

Close provides built-in calling within their CRM platform. Kixie integrates with existing CRMs for power dialing. Choose Close if you need a CRM with calling; choose Kixie if you want to enhance dialing capabilities for your current CRM.

Kixie vs Aircall

Aircall offers call center features with shared inboxes and team collaboration. Kixie emphasizes individual rep productivity and power dialing. Aircall suits support-heavy operations; Kixie suits outbound sales focus.

Tips for Getting the Most from Kixie

Start with list quality — Power dialing amplifies your list quality. Clean, targeted lists generate better results than high-volume dialing of poor-quality contacts.

Use local presence strategically — Enable local presence for cold outreach where answer rates matter most. For warm follow-ups where prospects expect your call, consistent numbers build recognition.

Record everything — Call recordings provide coaching gold. Review top performer calls to identify winning patterns, and use recordings to help struggling reps improve.

Leverage SMS follow-ups — After leaving voicemails, send a brief SMS. Multi-touch follow-up significantly increases callback rates.

Monitor analytics weekly — Track connection rates, talk time, and outcomes regularly. Small optimizations compound into major productivity gains over time.

FAQ

Does Kixie work with my CRM?
Kixie integrates natively with HubSpot, Salesforce, Pipedrive, Zoho, and many other CRMs. Check their integrations page for your specific CRM, or use their API for custom connections.

How many calls can I make per day?
Kixie includes unlimited domestic calling on all plans. Your practical limit depends on your dialing strategy and average call length, but power dialer users commonly reach 100+ dials daily.

Is there a free trial?
Kixie offers a free trial period to test the platform with your team and CRM. This allows you to validate productivity gains before committing.

Can I port my existing phone numbers?
Yes, Kixie supports number porting so you can keep existing business numbers while gaining platform benefits.

Is Kixie TCPA compliant?
Kixie provides features supporting compliance including do-not-call list management and call recording disclosures. However, compliance responsibility remains with the user.

What kind of support does Kixie offer?
Support options vary by plan, with higher tiers receiving priority support and dedicated account management. All users have access to documentation and email support.

Final Verdict

Kixie delivers sales-focused power dialing that increases call volume and connect rates. For teams where outbound calling drives revenue, the platform's dialing automation and local presence features justify the investment. The CRM integrations eliminate friction while providing the activity visibility managers need.

Teams making fewer than 20 calls per rep daily may not see enough ROI to justify the cost. But for organizations where sales success correlates directly with conversation volume, Kixie provides the infrastructure to dramatically increase productive talk time.

Rating: 4.3/5