Why Teams Keep Talking About Aircall

If your support or sales reps still juggle desk phones, tab-hopping CRMs, and sticky-note reminders, you already know the pain of fragmented conversations. Aircall steps in as a cloud-based business phone and contact-center platform designed to put every call—and now even WhatsApp chats—inside one intuitive workspace. Because it lives in the browser and mobile apps, setup takes minutes, not weeks, and new lines are spun up with a couple of clicks. What once felt like telecom plumbing now looks and feels like modern SaaS.

Over the past year Aircall has doubled down on AI, launching a 24/7 Voice Agent and conversation-intelligence add-ons that promise fewer missed calls and faster coaching cycles. The result is a tool that aims to scale with you whether you are three seats or three hundred.

[cta text="Get Free Access to Aircall"]

Key Features That Make Aircall Stand Out

Cloud-Based Phone System

Aircall’s core is still a rock-solid VoIP phone system. You get unlimited domestic inbound calls, IVR menus, ring groups, click-to-dial, and call recording right out of the box. Because it is 100 percent cloud, admins can add or reassign numbers in seconds and route calls to remote teammates anywhere in the world—no desk phone required.

AI Voice Agent

Released in April 2025, the AI Voice Agent handles and triages inbound calls when your human team is busy or offline. It answers FAQ-style questions, gathers caller intent, and can transfer hot prospects or urgent support tickets to a live rep with full context. Usage is billed by the minute on a sliding scale, so you only pay for what you use and the per-minute rate drops as volume grows.

AI Assist & Real-Time Coaching

AI Assist transcribes conversations in six languages, auto-summarises them, identifies key analytics like sentiment and talk-to-listen ratio, and—if you spring for the Pro tier—even surfaces live prompts when a competitor or objection is mentioned. Think real-time cue cards minus the awkward screen-switching.

Power Dialer for Outbound Teams

Sales reps will love the built-in Power Dialer (Professional plan and up). Import a CSV or scrape numbers from a webpage, hit start, and Aircall auto-dials each prospect while leaving space for post-call notes. Pre-recorded voicemail drops shave even more time off high-volume outreach.

Analytics+ Dashboards

Need deeper insight than standard reports offer? The Analytics+ add-on unlocks unlimited historical data, heat maps, live monitoring, and user-status history to pinpoint bottlenecks in real time. Whether you manage a help-desk queue or a BDR pod, these dashboards turn raw call logs into actionable coaching moments.

200+ Integrations & Multichannel Messaging

Aircall plugs into integrations like Salesforce, HubSpot, Zendesk, Microsoft Teams, Slack, and more than 200 other apps. In June 2025 the platform added native WhatsApp messaging, so agents can toggle between calls, SMS, and WhatsApp threads without leaving the workspace. Fewer silos, faster resolutions.

[cta text="Get Free Access to Aircall"]

Pricing: What Will It Cost?

[cta text="Get Free Access to Aircall"]

Aircall keeps its pricing simple, but it is not the cheapest option on the shelf. All plans require a three-seat minimum (25 for Custom) and include one local or toll-free number. Annual billing saves you about 25 percent over month-to-month.

• Essentials – $30 per user per month when paid annually ($40 monthly). Core VoIP features, basic analytics, SMS/MMS, one year of call recordings, and 100+ integrations.

• Professional – $50 per user per month annually ($70 monthly). Everything in Essentials plus Salesforce integration, advanced analytics, mandatory call tagging, live monitoring, Power Dialer, voicemail drop, and queue callback.

• Custom – Quote-based. Starts at 25 users and layers on single sign-on, custom onboarding, SLA, developer support, and unlimited data retention.

Add-ons:

• AI Voice Agent – Usage-based, starting at $0.99 per minute for the first 500 minutes and dropping to $0.49 for high-volume users.

• AI Assist – Seat-based licence; starts with a 14-day free trial and can be enabled self-serve from the dashboard.

• Analytics+ – Flat add-on price per account that unlocks premium dashboards and live monitoring.

Remember to budget an extra $6 per month for each additional phone number and pay-as-you-go rates for international outbound calls and WhatsApp templates.

[cta text="Get Free Access to Aircall"]

FAQ: Your Top Questions Answered

Does Aircall work on mobile phones?

Yes. Native iOS and Android apps let agents make and receive calls, check voicemail, and update their availability on the go. All activity still syncs to your CRM and analytics dashboards.

Can I port my existing numbers into Aircall?

Absolutely. Aircall’s porting team handles most local, toll-free, and international numbers. Expect a 1–3-week timeline depending on the carrier and country.

How secure is Aircall?

The platform is GDPR-compliant, SOC 2 certified, and offers data residency options in the EU or US. Call recordings are encrypted at rest and in transit, and role-based permissions keep sensitive data locked down.

Does Aircall offer a free trial?

New accounts get full platform access for seven days (three users max) with no credit card required. AI Assist also comes with its own 14-day trial once you enable the add-on.

What happens if my internet drops?

Because Aircall is cloud-first, a stable internet connection is essential. However, you can configure fail-over routing to send calls to mobile numbers or external lines during an outage.

Aircall may carry a higher sticker price than some SMB-focused VoIP tools, but the trade-off is a tightly integrated, AI-forward platform that grows with your team. If you value rapid setup, deep CRM hooks, and features that coach agents while they work, Aircall’s 2025 lineup is well worth a test drive.