Last updated: January 2026
What Is Aircall?
Traditional business phone systems involve hardware, telecom contracts, and IT departments to manage changes. For growing sales and support teams, that friction creates real problems: adding numbers takes weeks, remote workers need complex VPN setups, and coaching happens from spreadsheets months after conversations occur.
Aircall replaces that infrastructure with a cloud-based phone platform that runs entirely in browsers and mobile apps. Spin up new numbers in minutes, route calls anywhere in the world, and integrate every conversation directly into your CRM and helpdesk tools.
Over the past year, Aircall has invested heavily in AI capabilities—launching a 24/7 Voice Agent for after-hours coverage and conversation intelligence features that turn every call into coaching data. For teams that live on the phone, Aircall transforms telephony from IT infrastructure into a growth-enabling platform.
Key Features Explained
Cloud-Based Phone System
Core VoIP capabilities include unlimited domestic inbound calls, IVR menus for professional call routing, ring groups that reach multiple team members simultaneously, click-to-dial from any web page, and call recording for compliance and coaching.
Administrators add or reassign phone numbers in seconds through a web dashboard—no telecom tickets or provisioning delays. Remote teammates receive calls on laptops or mobile devices anywhere with internet; desk phones become optional rather than required.
Numbers available in 100+ countries let global teams present local presence to customers regardless of where agents actually sit.
AI Voice Agent
Released in April 2026, the AI Voice Agent handles inbound calls when your human team is unavailable. Rather than sending callers to voicemail, the Voice Agent answers immediately, understands caller intent through natural conversation, and takes appropriate action.
For simple inquiries, it provides answers directly. For complex issues or hot prospects, it gathers context and transfers to available reps with full conversation history. The AI handles after-hours coverage, overflow during busy periods, and initial qualification—ensuring no opportunity sits in voicemail purgatory.
Usage-based billing means you only pay for actual AI-handled minutes, keeping costs proportional to value.
AI Assist and Real-Time Coaching
AI Assist transcribes conversations in 6+ languages, generates automatic summaries, identifies sentiment throughout calls, and calculates talk-to-listen ratios for coaching insights.
On Professional tier and above, real-time prompts appear when specific topics arise—competitor mentions, common objections, compliance requirements. Agents see contextual cue cards without switching screens or searching knowledge bases mid-conversation.
Post-call, AI identifies coaching moments, surfaces patterns across team performance, and highlights calls worth reviewing—turning raw recordings into actionable development opportunities.
Power Dialer for Outbound Teams
Sales representatives import prospect lists from CSV files or CRM exports, hit start, and Aircall auto-dials each contact sequentially. The dialer leaves space for note-taking between calls while eliminating manual dialing time.
Pre-recorded voicemail drops let reps leave consistent messages with one click when prospects don't answer—shaving significant time off high-volume outreach days. Call outcomes automatically sync to connected CRMs.
Available on Professional plan and above.
Analytics+ Dashboards
Standard analytics cover call volumes, response times, and basic performance metrics. Analytics+ unlocks deeper insights: unlimited historical data, heat maps showing peak call times, live monitoring of active conversations, and user-status history for workforce optimization.
Managers identify bottlenecks in call flows, spot underperforming queue configurations, and pinpoint coaching opportunities from data rather than gut feel.
Integrations and Multichannel Messaging
Aircall connects to 200+ applications including Salesforce, HubSpot, Zendesk, Microsoft Teams, Slack, Shopify, and Intercom. Two-way sync ensures call activities, recordings, and AI notes appear automatically in your CRM without manual logging.
Native WhatsApp messaging lets agents toggle between calls, SMS, and WhatsApp conversations without leaving the Aircall workspace—genuine multichannel support from a single interface.
Real-World Use Cases
Sales Development Teams
SDRs use Power Dialer to maximize prospect conversations per day. AI Assist surfaces objection-handling prompts in real-time, while automatic CRM sync eliminates data entry that pulls time from actual selling.
Customer Support Centers
Support teams route calls by skill, language, or customer tier. AI Voice Agent handles after-hours inquiries and overflow. Sentiment analysis identifies frustrated customers early for escalation or recovery outreach.
Remote and Hybrid Teams
Distributed teams use Aircall as their unified phone system regardless of physical location. Calls route to laptops, mobile apps, or desk phones based on availability and preferences.
Scaling Companies
Growing businesses add numbers and agents without IT involvement. New hires become productive on day one with softphone setup taking minutes rather than requiring hardware provisioning.
For chat support alongside phone, pair Aircall with Tidio or Freshchat.
Pricing (2026)
See official pricing for current rates. All plans require 3-seat minimum. Annual billing saves approximately 25%.
Essentials — $30/user/month (annual). Core VoIP, basic analytics, SMS/MMS, 1-year call recordings, 100+ integrations including HubSpot.
Professional — $50/user/month (annual). Adds Salesforce integration, advanced analytics, Power Dialer, voicemail drop, queue callback, live monitoring, mandatory call tagging.
Custom — Quote-based (25+ users). SSO, custom onboarding, SLA guarantees, dedicated support, unlimited data retention.
Add-ons: AI Voice Agent (usage-based from $0.99/minute), AI Assist (seat-based pricing), Analytics+ (flat fee per account).
7-day free trial with full platform access (3 users max), no credit card required. AI Assist has separate 14-day trial.
Pros and Cons
What We Like
Setup in minutes, not weeks—no hardware required
AI Voice Agent handles after-hours and overflow calls
Deep CRM integrations (Salesforce, HubSpot, Zendesk)
Real-time coaching with AI Assist prompts
WhatsApp and SMS in same workspace
Power Dialer significantly increases outbound productivity
What Could Be Better
Higher price point than SMB-focused VoIP alternatives
3-seat minimum on all plans
Best features require Professional tier ($50/user)
International calling costs extra beyond included minutes
AI add-ons increase per-user costs further
Aircall vs. Alternatives
vs. CloudTalk: CloudTalk offers similar features at a lower price point ($25-49/user). Aircall has deeper enterprise integrations and more mature AI features, but costs more.
vs. TalkRoute: TalkRoute is simpler and more affordable for small teams ($19-59/month for multiple users). Aircall is better for growing sales/support teams needing CRM integration and advanced features.
vs. RingCentral: RingCentral offers unified communications including video conferencing. Aircall focuses on voice with better sales-specific features like Power Dialer.
vs. Dialpad: Both offer strong AI features. Aircall has more integrations; Dialpad includes native video conferencing. Similar pricing.
vs. JustCall: JustCall is more affordable with similar features. Aircall has stronger enterprise credentials and deeper Salesforce integration.
Tips for Best Results
Connect your CRM immediately: Two-way sync eliminates manual call logging and makes every conversation searchable.
Configure IVR thoughtfully: Keep menus simple. Every additional option increases caller frustration and drop-off.
Use AI Assist for coaching: Review AI-flagged calls weekly with team members for targeted improvement.
Enable AI Voice Agent for after-hours: Convert voicemails into engaged conversations with callers who expect immediate response.
Set up fail-over routing: Configure backup destinations for internet outages to maintain business continuity.
FAQ
Does Aircall work on mobile devices?
Yes. Native iOS and Android apps handle calls, voicemail, and availability updates. All activity syncs to your CRM and dashboards automatically.
Can I port existing phone numbers?
Yes. Aircall handles most local, toll-free, and international number ports. Expect 1-3 weeks depending on carrier and country regulations.
How secure is Aircall?
GDPR-compliant, SOC 2 certified, with EU or US data residency options. Recordings encrypted at rest and in transit with role-based permissions.
Is there a free trial?
Yes. 7-day full platform access for up to 3 users, no credit card required. AI Assist has its own 14-day trial.
What happens if my internet drops?
Configure fail-over routing to send calls to mobile numbers or external lines during outages. Calls continue even when primary connection fails.
Final Verdict
Aircall carries a higher price than some SMB VoIP alternatives, but the trade-off is a tightly integrated, AI-forward platform that grows with ambitious teams. If you value rapid setup, deep CRM hooks, and features that actively coach agents toward better conversations, Aircall justifies the investment.
For sales and support teams where phone conversations drive revenue, Aircall transforms telephony from cost center to growth engine.
