Weave Communications

Last updated: January 2026

What Is Weave?

Healthcare and service practices—dentists, optometrists, veterinarians, medical spas—face a unique communication challenge. Patients expect responsive, professional communication across phone, text, email, and online channels, but most practices lack the technology infrastructure to deliver it. Weave provides an all-in-one communication platform designed specifically for these local service businesses.

The platform unifies phones, texting, reviews, payments, and scheduling into a single system that integrates with practice management software. When a patient calls, staff see their profile, appointment history, and outstanding balance before even saying hello. Automated texts confirm appointments, request reviews, and follow up on treatment plans. Online scheduling fills chairs without phone tag.

For practices that want to deliver modern customer experience without managing multiple disconnected tools, Weave provides the communication infrastructure in one integrated package.

See Weave in Action

Key Features of Weave

Unified Phone System

Weave's VoIP phone system replaces your existing phones while adding intelligence. Caller ID pops show patient information, appointment status, and account balance when calls come in. Call recording, routing, and analytics help manage your phone communications professionally.

Two-Way Texting

Text patients from your business number—confirmations, reminders, follow-ups, and general communication. Patients can text back, creating conversations that happen on their terms. Mass texting enables efficient outreach for recalls, promotions, or announcements.

Automated Appointment Reminders

Reduce no-shows with automated confirmation sequences. Texts and emails go out at scheduled intervals, patients confirm or reschedule with a tap, and your schedule updates automatically. Fewer no-shows mean better revenue and less frustration.

Online Scheduling

Let patients book appointments online 24/7. The scheduling widget embeds on your website, showing real availability and allowing patients to self-schedule without calling. Integration with practice management software keeps everything synced.

Reviews and Reputation

Automated review requests help build your online reputation. After appointments, Weave prompts satisfied patients to leave reviews on Google or other platforms. Monitor and respond to reviews from the Weave dashboard.

Payments

Collect payments via text, reducing accounts receivable friction. Send payment links, process cards, and integrate with your practice management financial systems. Payment reminders help collect outstanding balances.

Weave Pricing in 2026

Weave Essentials — Starting around $399/month for smaller practices. Includes core phone, texting, and reminder features.

Weave Pro — Starting around $599/month. Adds online scheduling, payments, reviews, and additional automation features.

Multi-Location and Enterprise — Custom pricing for practices with multiple locations or advanced requirements.

Hardware (phones) may require additional investment. Pricing varies based on practice size, features needed, and contract terms.

Get Weave Pricing for Your Practice

Pros and Cons of Weave

Pros

• All-in-one platform — Phone, text, scheduling, payments, reviews unified
• Practice management integration — Works with major dental, medical, and optical software
• Caller ID pops — Patient context before you answer the phone
• Automation — Reminders, reviews, follow-ups run automatically
• Healthcare-specific — Built for practices, not adapted from general-purpose tools
• Improved patient experience — Modern communication expectations met

Cons

• Significant cost — Monthly fees add up for smaller practices
• Contract commitments — Multi-year agreements are common
• Learning curve — Full adoption takes time and training
• Phone system replacement — Switching phone systems is disruptive
• Integration dependencies — Value depends on working with your practice software

Who Should Use Weave?

Dental Practices — Weave's primary market with deep integrations and industry focus.

Optometry and Ophthalmology — Vision practices benefit from similar communication needs.

Veterinary Practices — Pet owner communication follows similar patterns.

Medical Spas and Aesthetic Practices — Appointment-driven businesses with high customer experience expectations.

Multi-Location Practice Groups — Centralize communication across locations.

Weave vs Alternatives

Podium focuses on texting and reviews without the phone system component.

Birdeye provides reputation and messaging but isn't healthcare-specialized.

Solutionreach competes directly in dental with similar patient communication features.

RevenueWell offers dental marketing and communication with different feature emphasis.

Weave's differentiation is the unified platform with phones—if you're replacing your phone system anyway, the integration value is significant.

See How Weave Transforms Practice Communication

Getting Started with Weave

1. Schedule a demo — See the platform with your specific practice context
2. Verify integrations — Confirm compatibility with your practice management software
3. Plan implementation — Phone number porting, hardware setup, training schedule
4. Train your team — Ensure staff can use all features effectively
5. Launch gradually — Start with core features, expand as comfort grows
6. Optimize — Refine automations and workflows based on results

Frequently Asked Questions

Do I have to replace my phone system?

Weave's full value comes from the integrated phone system, but some features work independently. Discuss options during your evaluation.

What practice management systems does Weave integrate with?

Weave integrates with major dental (Dentrix, Eaglesoft, Open Dental), medical, optical, and veterinary practice management systems. Verify your specific software during evaluation.

How long does implementation take?

Typical implementations take 2-4 weeks including phone number porting, hardware setup, and training.

Can I keep my phone number?

Yes, Weave ports your existing business number to their system.

Final Verdict

Weave delivers significant value for practices willing to commit to the platform. The unified approach—phones, texting, scheduling, payments, reviews in one system—eliminates the fragmentation that plagues most practice technology stacks. The practice management integrations make patient context available instantly, improving both efficiency and experience.

The investment is substantial and the commitment is long-term, so careful evaluation is warranted. But for practices that implement fully, Weave transforms how patient communication works—fewer no-shows, more reviews, better collections, and happier patients.

If fragmented communication tools are limiting your practice, Weave is worth serious consideration.

Transform Your Practice Communication with Weave