Consio Review 2026

Last updated: February 2026

Phone calls still convert better than any other channel in e-commerce. A customer who calls is 10x more likely to buy than one who browses silently. The problem? Most Shopify merchants have zero phone infrastructure. Consio fixes that with an AI-native phone platform built specifically for online stores.

Founded in January 2025 by Philippe Roireau and Martin Latrille (both early employees at Gorgias, the customer support unicorn), Consio raised a $3.3M seed round in January 2026 from RTP Global, SaaStr Fund, and the Gorgias founders themselves. They hit $1M ARR in their first year. The team is only 12 people, but the traction is real.

What Consio Actually Does

Inbound AI voice agent: An AI answers your phone 24/7. It handles FAQs, qualifies callers, and routes high-intent calls to human reps with full Shopify context (order history, cart contents, customer lifetime value). Your team only talks to callers who are ready to buy.

Outbound power dialer: Run segmented phone campaigns targeting abandoned carts, VIP customers, or high-AOV shoppers. Automated voicemail drops for contacts you can't reach. This is where most merchants see the biggest revenue lift.

Phone hub: Every call gets an AI summary tied to the Shopify order. No more "what did we discuss with that customer?" moments. Full call history, transcripts, and AI-generated insights in one place.

AI sales coaching: Post-call scoring and insights for your phone agents. What worked, what didn't, how to improve.

Pricing

Simple, usage-based model through the Shopify App Store:

• Free: Set up your account and campaigns. No minutes included.
• Starter: $30/month. 100 minutes included, $0.10/min overage.
• Growth: $60/month. 400 minutes, $0.10/min overage.
• Pro: $120/month. 1,000 minutes, $0.10/min overage.

All plans include unlimited agents, local and toll-free numbers. No per-seat charges. A mid-size store running 500 minutes/month would spend about $70.

What's Working

• 5.0/5.0 on Shopify App Store (28 reviews, 100% five-star). That's rare for any app, especially one this young.
• Revenue impact is measurable: Abandoned cart calls convert at dramatically higher rates than emails. The outbound dialer pays for itself fast.
• Shopify-native: Full context from your store (order history, customer segments, cart data) surfaces during every call. No manual CRM syncing.
• Integrations: Connects to Klaviyo, Gorgias, Kustomer, and Richpanel. If you're already using these tools, Consio slots in without friction.

What's Not

• Shopify-only: If you're on WooCommerce, BigCommerce, or Magento, this won't work for you.
• Early-stage company: 12 people, one year old. The product is good, but the company's track record is short. If stability matters more than innovation, consider that.
• Phone-focused: This isn't a full helpdesk. It handles calls, not email/chat/social support. You'll still need Gorgias or Zendesk for everything else.
• Overage costs add up: At $0.10/min, a store doing 2,000 minutes/month would pay $120 (Pro) + $100 in overage = $220/month. Plan your tier carefully.

Who Gets the Most Value

Shopify merchants selling high-AOV products (furniture, electronics, custom goods) where a phone call can close a $500+ sale. Also strong for stores with high cart abandonment rates where an outbound call within an hour recovers purchases that email campaigns never would.

If you sell $15 t-shirts, the unit economics don't work. The cost per call needs to be justified by the order value.