NexGen Technologies LLC is not your typical SaaS product. It is a holding company based in Boca Raton, Florida that operates two interconnected businesses: NexGen Contact Solutions (a BPO and contact center service) and NexGen Virtual Workplace (a virtual office platform for managing remote teams). The combination is unusual and worth understanding before you decide if it fits your needs.
The Virtual Workplace Platform
NexGen Virtual Workplace started as Walkabout Workplace, a remote work platform that launched back in 2016, well before COVID made remote work mainstream. NexGen acquired it in 2021, and CTO Oscar Flores rebuilt it from scratch. The current version integrates with Microsoft Teams and Cisco Webex, runs entirely in the browser (no software to install), and focuses heavily on one thing: accountability.
This is not just another video conferencing tool. The platform creates customizable virtual workspaces where managers can see who is online, who is in meetings, and who is actively working. It includes real-time video conferencing, live chat, whiteboarding, and collaboration tools. But the distinguishing factor is its management oversight capabilities. You can monitor employee activity in real time, which makes it popular with BPO operations and contact centers where agent productivity tracking matters.
Book a NexGen Virtual DemoContact Center Services
NexGen Contact Solutions, founded in 2018, provides outsourced customer support across multiple channels: voice, SMS, chat, bots, email, and social media. Services include customer care, technical support, sales, appointment scheduling, eCommerce support, and even IoT device monitoring. The contact center operates 24/7 and uses their own Virtual Workplace platform internally, which gives clients transparent visibility into their outsourced operations.
That transparency angle is NexGen's most compelling differentiator. Traditional BPO relationships involve a lot of trust. You hand off your customer interactions and hope for the best. NexGen lets clients log into the Virtual Workplace platform and see their agents working in real time. For businesses that have been burned by opaque outsourcing arrangements, this level of visibility is genuinely valuable.
Pricing and Plans
The Virtual Workplace platform starts at $25 per user per month with four pricing editions available. Billing comes in monthly, quarterly, and yearly options, and custom pricing is available for larger organizations. A 2-week free trial lets you test the platform before committing, and some sources mention a 30-day unlimited-user trial for enterprise evaluations.
BPO services pricing is not published. You will need to book a demo and get a custom quote based on your volume, channels, and service level requirements. This is standard for the outsourcing industry, but it means you cannot comparison-shop easily.
Get NexGen Pricing DetailsWhat Users Say
Employee reviews on Indeed (5.0/5 from 3 reviews) and Glassdoor (4.4/5 from 27 reviews, 77% would recommend) are positive, with high marks for work-life balance. On G2, users praise the Virtual Workplace platform's ease of use, clear video quality, and the professional atmosphere it creates for remote teams. Criticisms center on connectivity issues during meetings, a learning curve for advanced features, and occasional latency problems.
The small review counts are worth noting. This is not a product with thousands of verified users on G2 or Capterra. NexGen targets a specific niche: companies managing remote workforces, especially in the BPO space. If you are looking for a general-purpose collaboration tool, Slack or Microsoft Teams will serve you better. But if you need a platform that combines virtual office presence with employee monitoring and accountability tracking, NexGen occupies a unique space.
Who This Is For
NexGen makes the most sense for three types of buyers. First, companies running their own remote contact centers who need agent monitoring beyond what standard tools provide. Second, businesses outsourcing customer support who want real-time visibility into their BPO operations. Third, organizations with hybrid workforces that want to recreate some sense of office presence and culture for distributed teams.
The platform also emphasizes culture and community building for remote teams. Unlike Zoom or Teams where you only see colleagues during scheduled meetings, NexGen Virtual Workplace creates a persistent virtual office environment. You can see who is at their desk, who is in a meeting, and who is on break. The company positions this as solving the isolation problem that remote workers often face, recreating the casual visibility of a physical office without requiring a commute. For organizations evaluating NexGen against alternatives, the closest competitors are Sococo, Teamflow, and Gather. All offer virtual office spaces, but NexGen is the only one with a built-in BPO service arm. This matters if you want both the platform and the outsourced agents managed through the same provider. If your primary need is simple team communication, this is overkill. If you need to manage, monitor, and maintain accountability across a distributed workforce, especially one handling customer interactions, NexGen's combination of platform and services is worth evaluating. The $25/user/month starting price is competitive for the monitoring features you get, though you should test the platform during the free trial to see if the virtual office concept resonates with your team's working style.
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